Privacy Policy.

At Franc.World, we understand the importance of your privacy and your concerns about the security of your personal information. We are committed to protecting any personal information about you that we hold. This document sets out our policy on the handling of personal information.

Personal Information – Why Do We Collect It?

Personal information is information that identifies you or could identify you. We collect, hold, use and disclose personal information to operate our business. During your dealings with us, we may collect personal information such as: Your name, address and other contact details; your interest in our products or events, and; any other information which we may need to promote our products or services.

Without your personal information, we may not be able to communicate with you about our products or services, improve our site, assess Award submissions or fulfil your orders.

We may provide marketing communications and targeted advertising to you on an ongoing basis by email, our website and other means, unless you choose to opt out. If you wish to opt out, please follow the instructions in the relevant marketing communication or contact us.

Use Of Information

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services and to manage our relationship with you. From time to time, we may also provide you with information about new events, products and other services that may interest you.

We may exchange your personal information with third parties and with our service providers including providers of data storage, auditing, accounting, legal, business consulting, mail and delivery, customer contact, marketing, data processing, data analysis, document management, research, investigation, insurance, website and technology services.

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data as defined under the General Data Protection Regulation (EU GDPR).

Using Our Website

We may collect personal information from you when you use our website. This information is used for statistical, reporting and website administration and maintenance purposes.

Like many other websites, this website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our Website may not have full functionality in that case.

When we send you emails or other electronic messages, we may record where you open the message and click on particular links. We may also record your interactions with our Website in these circumstances. These processes help us to better understand what information is of interest to you.

We also use Google Analytics. For more about how Google collects and processes data, and for opt-out instructions, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/.

Information Security

We take reasonable steps to protect all information which we hold including your personal information. We also take reasonable steps to hold information securely in electronic or physical form.

Changes To Our Privacy Policy

We reserve the right to change our privacy policy at any time. Changes to our practices will be reflected on our website. Please refer back to this Privacy Policy to review any amendments.

Access To Your Information

You may request access at any time to personal information we hold about you by emailing us.

Children’s Privacy

We do not sell products through the Franc.World Shop for purchase by children. If you are under 18 years old or do not possess full legal capacity, you may only use the Franc.World Shop website under supervision and with the consent of your parent or guardian.

How can you contact us about privacy?

You can contact us with any queries about privacy.

Email: hi@franc.world

If you raise any concerns about how we have handled your personal information, we may request additional details from you, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.

For further information regarding the Privacy Act, visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au.